Please note that there will be some changes to our opening hours during the festive period including some service closures. See below for information.

Christmas 2022 opening hours:

19th-23rd December: 9:00am – 5:00pm

24th December (Christmas Eve): Closed

25th December (Christmas Day): Closed

26th December (Boxing Day): Closed

27th December (Christmas Day bank holiday): Closed

28th-30th December: 9:00am – 5:00pm

31st December (New Year’s Eve): Closed

1st January (New Year’s Day): Closed

2nd January (New Year’s Day bank holiday): Closed

3rd January: Normal core hours resume

Please note that the above opening times relate to our core hours only. For other opening times outside of these core hours, we advise checking with your local hub.

I need help out of hours, what can I do?


Please call 111 or visit

You can also contact your GP.


Please call 999 or visit your local Accident and Emergency department (A&E) if it is safe for you to do so.

Mental health crisis:

If you find yourself in a mental health crisis and need urgent support, call 111 and select option 2.

You can also contact Samaritans any time, day or night.

  • Call 116 123
  • Email

Urgent Treatment Centres (UTC) and Accident and Emergency departments (A&E)

Urgent Treatment Centre

Andover Minor Injuries Clinic

Opening Hours: 8:30am – 6:00pm Monday to Friday. Please call NHS 111 before coming to the clinic.
Address: Charlton Road, Andover, SP10 3LB
Website: Click here

Accident and Emergency departments

Royal Hampshire County Hospital

Open 24 hours a day, seven days a week.
Address: Romsey Road, Winchester, Hampshire, SO22 5DG
Website and directions: Click here

Basingstoke and North Hampshire Hospital

Open 24 hours a day, seven days a week.
Aldermaston Road, Basingstoke, Hampshire, RG24 9NA
Website and directions: Click here

Additional mental health support

Campaign Against Living Miserably
Offering support for people having suicidal thoughts, via helpline or online chat.
Call: 0800 585858

Useful contacts

  • NHS 111

    Visit NHS 111 online

    Call: 111

    You should use the NHS 111 service if you urgently need medical help or advice, but it’s not a life-threatening situation.

    For medical emergencies, call 999.

  • Samaritans

    Visit the Samaritans website

    The Samaritans offer a 24-hour confidential telephone helpline.

    Call: 116 123 (24 hours, 365 days)

  • Police

    For emergencies, call 999.
    For non-emergencies, call 101.